This Hub will be closed Monday 6th July, Tuesday 7th July and Friday 10th July between 12:30pm and 1:30pm.
This Hub will be closed Thursday 9th July and will re-open on Friday 10th July at 10am.
AskQM Frontline Enquiry Team
Previously the Student Enquiry Centre. Find out more about what we do, how we may be able to help and how to get in touch with us.
Learn more about AskQM
The AskQM Frontline Enquiry Team is the first line of support for students at Queen Mary University of London. As well as supporting students online with general queries via the student enquiry management system, AskQM, we also provide an in-person and telephone service for our students.
The Frontline Enquiry Team can support you with general enquiries. If you visit us or call us, we will review your query and may raise an enquiry on AskQM on your behalf with a specialist team who are best placed to resolve your issue. You will then be able to log-in to AskQM and track the enquiry until resolution.
To learn more about AskQM and how you can use it to find out answers to your questions fast, please see our AskQM information page.
Replacement ID cards:
All AskQM Hubs issue replacement student ID cards. If you have lost your card you will need to purchase a new one via the eShop before visiting a Hub of your choice to collect it.
Find us on the ground floor of iQ East Court
The hours listed below are indicative of our standard opening and closing times, please see our 'Changes to Service Notice' below for any changes to our normal service hours before making travel arrangements.
In-person opening hours
- Monday - Friday: 10:00 - 16:00
- Saturday - Sunday: Closed
Changes to Service Notice
Where to find us
AskQM iQ East Court is located on Mile End Campus, in East London. We are located on the Ground Floor of iQ East Court (building 64 on the campus map).
Nearest London Underground stations are Mile End on the Hammersmith and City, District and Central lines, and Stepney Green on the Hammersmith and City and District lines. There are also a number of buses which stop nearby. You can plan your journey using the Transport for London website.
Find us on the ground floor of the Mile End Library
The hours listed below are indicative of our standard opening and closing times, please see our 'Changes to Service Notice' below for any changes to our normal service hours before making travel arrangements.
In-person opening hours
- Monday - Friday: 10:00 - 16:00
- Saturday - Sunday: Closed
Changes to Service Notice
This Hub will be closed Monday 6th July, Tuesday 7th July and Friday 10th July between 12:30pm and 1:30pm.
This Hub will be closed Thursday 9th July and will re-open on Friday 10th July at 10am.
Where to find us
AskQM Mile End Library is located on Mile End Campus, in East London. We are located on the Ground Floor of the Mile End Library (building 32 on the campus map). Please use your ID card to open the Library turnstile (electronic gate) and you will find us directly in front of you. If you are visiting us to collect a new ID card and therefore unable to get passed the turnstile, please let the Library staff know so they can authorise your access.
Nearest London Underground stations are Mile End on the Hammersmith and City, District and Central lines, and Stepney Green on the Hammersmith and City and District lines. There are also a number of buses which stop nearby. You can plan your journey using the Transport for London website.
Find us in room 1.23, first floor of the Garrod Building
The hours listed below are indicative of our standard opening and closing times. Please see our 'Changes to Service Notice' below for any changes to our normal service hours before making travel arrangements.
In-person opening hours
- Monday - Friday: 10:00 - 16:00
- Saturday - Sunday: Closed
- Bank Holidays: Closed
Changes to Service Notice
This hub will be open from 10.30am on Tuesday 7th July.
This Hub will be closed Thursday 9th July and will re-open on Friday 10th July at 10am.
Where to find us
AskQM Whitechapel is located on the Whitechapel Campus in East London. We are located in room 1.23, first floor of the Garrod Building (building 1 on the campus map).
The nearest station is Whitechapel on the District, Elizabeth, Hammersmith and City and Windrush lines. There are also several bus routes that stop nearby. You can plan your journey using the Transport for London website.
Find us in room G.01, ground floor of the Joseph Rotblat Building
The hours listed below are indicative of our standard opening and closing times and please note that the Hub will be closed every afternoon at 12:30-13:30 until further notice. Please see our 'Changes to Service Notice' below for any changes to our normal service hours before making travel arrangements.
In-person opening hours
- Monday - Friday: 10:00 - 16:00 (closed 12:30-13:30)
- Saturday - Sunday: Closed
Changes to Service Notice
This Hub will be open from 10.30am on Tuesday 7th July.
This Hub will be closed Thursday 9th July and will re-open on Friday 10th July at 10am.
Where to find us
AskQM Charterhouse Square is located on the Charterhouse Square Campus, in City of London. We are located in room G.01 on the Ground Floor of the Joseph Rotblat Building (building 5 on the campus map).
Nearest London Underground stations are Barbican and Farringdon on the Hammersmith and City, Metropolitan and Circle lines. There are also a number of buses which stop nearby. You can plan your journey using the Transport for London website.
Find us in room 3.5, third floor of the Centre for Commercial Law Studies
The hours listed below are indicative of our standard opening and closing times and please note that the Hub will be closed every afternoon at 12:30-13:30 until further notice. Please see our 'Changes to Service Notice' below for any changes to our normal service hours or Hub closures before making travel arrangements.
In-person opening hours
- Monday - Friday: 10:00 - 16:00 (closed 12:30-13:30)
- Saturday - Sunday: Closed
Changes to Service Notice
The Hub is closed daily between 12:30-13:30.
This Hub will be open from 10.30am on Tuesday 7th July.
This Hub will be closed Thursday 9th July and will re-open on Friday 10th July at 10am.
Where to find us
AskQM Lincoln's Inn Fields is located on the Lincoln's Inn Fields Campus in East London. We are located in room 3.5, third floor of the Centre for Commercial Law Studies (CCLS) (building 1 on the campus map).
The nearest station on the London Underground is Holborn on the Central and Piccadilly lines. There are also several bus routes that stop nearby. You can plan your journey using the Transport for London website.
The hours listed below are indicative of our standard phoneline operating hours. Please see our 'Changes to Service Notice' below for any changes to our normal service hours before calling.
Please be aware that during the Enrolment periods and start of term (September, October and January), our phonelines are extremely busy and you may be waiting a long time to speak to someone. We encourage you to review the knowledge articles on AskQM to find the answers to your questions and raise an enquiry via the AskQM platform if you need further support.
**Admissions Enquiries for Applicants & Prospective Students**
Please be aware that the Admissions Office do not have a phone line and the AskQM Frontline Team cannot answer Admissions related enquiries. If you have any questions for the Admissions Office, including queries surrounding the topics below, we recommend that you review the Admissions webpage which supports you with FAQs and advises how to contact their team depending on your programme of interest and application status.
- Applying for programmes
- Course requirements
- Following up on your application
- Being assessed as a Home or Overseas fee payer
- Waiting for an unconditional offer
- Not being invited to Pre-Enrol
If you have any general questions about the programmes we offer, please use our course finder.
If you would like to speak to a member of the Frontline Enquiry Response Team via the phone, please see our contact details below.
Telephone information
For Admissions related enquiries, please review their contact information.
For all other general enquiries from current students and alumni, please find our telephone number below:
- Phone number: 0207 882 5005 / +44 20 7882 5005
- Operating hours: Monday - Friday, 10:00-12:00 and 14:00-16:00 (any changes to our operating hours are recorded below)
Changes to Service Notice
- Tuesday 7th July: Operating hours are 10:30-16:00
- Thursday 9th July: Operating hours are 09:30-10:45
Correspondence via AskQM
For the attention of third parties inclusive of institutions and document recipients. Please note that digital documentation orders will be provided from the address reply@ask.qmul.ac.uk, as our previous address (studentenquiry@qmul.ac.uk) has been decommissioned. Documents provided by the address reply@ask.qmul.ac.uk are authentic and have been produced by Registry Services, Queen Mary University of London. Please be aware that verification of awards and documentation is still managed via the Hedd Portal and instructions on how to log these requests are detailed on our Hedd Portal Webpage.
The AskQM Frontline Enquiry Response Team will do their best to assist with any queries students have and will resolve these where possible. If your query does not fall within the remit of what we can assist with, we will triage and provide relevant contact information for alternative Queen Mary departments that are better placed to support you with enquiry resolution.
Please note that we expect all students making use of our frontline services to comply with the Code of Student Discipline as found on the Directorate of Governance and Legal Services policy page. Failure to abide by this code of conduct may result in the withdrawal of service and be met with an appropriate penalty as detailed in the policy.