How to Purchase IT Equipment
Using e-marketplace: Please note, only colleagues with ‘buyer’ permissions in Agresso can access the e-marketplace. We advise working with local administration/finance staff to place orders. Further support on how to access the e-marketplace and user guides can be found here: https://www.qmul.ac.uk/finance/intranet/agresso/
Detailed instructions on how to use e-marketplace if you have buyer permissions can be found in this guide: https://www.qmul.ac.uk/finance/intranet/agresso/media/agresso/systems-training/195138.pdf
Please be aware, if it becomes necessary to contact the supplier of an item ordered through e-marketplace, the staff member/team who placed the order will need to make contact themselves, not IT services. Full contact details for each supplier can be found under the relevant tab on the product page of the ordered item.
Laptops & Mobile Devices
| Item Type | How To Request | How It Is Funded | What To Do If Broken, Lost or End of Life | What To Do If Staff Member Leaves | More Information |
|---|---|---|---|---|---|
|
Laptops (recommended and exceptions) |
Self-Service Portal (Hardware Provisioning - Device Request or New Starter Full Set-up Request if requesting everything for a new starter) |
ITS fund up to £1300 per device per staff member. The additional is funded locally by departments and will require departmental approval If a second device is required, this would need to be funded locally |
Hardware Procurement and Disposal | ||
|
Laptop docks, including DELL Hub monitor and standard USB-C |
(Replacements for existing hub monitors / docking stations on shared / NWOW desks and for individual office requests.) New desks should be discussed with Estates and Facilities (Space Management Team) before contacting IT Services. |
IT Services are committed to providing all staff members with one device, with laptops being the primary device. Hub monitors / docking stations are provided on best endeavours within the budget envelope of ITS for all shared on-campus desk identified as a NWOW desk (laptops take budget priority). Non-NWOW desks, such as private offices, are funded locally. New NWOW spaces must be discussed with Estates and Facilities (Space Management Team) before contacting IT Services. |
To inform ITS of breakage or need for replacement, please raise a ServiceNow ticket. The item will be collected by ITS from the desk. | N/A, as allocated per desk not staff member | IT Services are aware that some shared/ NWOW desks are not set up to the correct specification – this is due to budget constraints. Please bear with us whilst we try and work through this backlog. |
| Laptop chargers |
Laptop chargers are provided with laptops
Other laptop chargers are available via e-marketplace (Agresso) |
Laptop chargers are provided with laptops Other laptop chargers are available via e-marketplace (Agresso) Replacement chargers for standard laptops, if lost or broken, can be picked up from one of our collection sites – there is no need to raise a ticket |
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| Mobile phones, including contracts | Self-Service Portal (Mobile Device Request Form) |
Locally by department |
Mobiles and Smartphones | ||
|
Tablets (self-managed) iPads (can be managed) |
Self-Service Portal (Hardware Accessories Form – select ‘Other’ from the drop down menu) |
Locally by department |
Apple Macs and Tablets |
Peripherals & Accessories
| Item Type | How To Request | How It Is Funded | More Information |
|---|---|---|---|
|
Anti-glare / privacy screens |
Locally by department |
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| Headphones, earphones and headsets |
These items are provided to staff members when they join Queen Mary along with their laptop device – you can request these items by raising a ‘new starter request’ in the Self-Service Portal
If additional, or non-standard are required, then please purchase via e-marketplace (Agresso) |
ITS funded – one per staff member
If additional or non-standard, locally by department |
|
| Keyboards, including wireless |
Standard keyboards are provided per desk in working spaces. Replacements can be picked up from one of our collection sites – there is no need to raise a ticket If additional, or non-standard are required, then please purchase via e-marketplace (Agresso) |
ITS funded – standard per desk
If additional or non-standard, locally by department |
|
| Laptop sleeves | e-marketplace (Agresso) |
Locally by department |
|
| Mice, including wireless |
Standard mice provided per desk in working spaces. Replacements can be picked up from one of our collection sites – there is no need to raise a ticket Request replacement via Self-Service Portal If additional, or non-standard are required, then please purchase via e-marketplace (Agresso) |
ITS funded – standard per desk
If additional or non-standard, locally by department |
|
| Phone / tablet covers | e-marketplace (Agresso) |
Locally by department |
|
| Tablet pens | e-marketplace (Agresso) |
Locally by department |
|
| USB microphones | e-marketplace (Agresso) |
Locally by department |
|
| Webcams | e-marketplace (Agresso) |
Locally by department |
|
| Graphics cards | e-marketplace (Agresso) |
Locally by department |
Cables & Adaptors
| Item Type | How To Request |
How It Is Funded |
More Information |
|---|---|---|---|
| Convertors and connectors | e-marketplace (Agresso) |
Locally by department |
|
| DisplayPort to HDMI adaptors | e-marketplace (Agresso) |
Locally by department |
|
| HDMI cables | e-marketplace (Agresso) |
Locally by department |
Computer Hardware & Components
| Item Type | How To Request |
How It Is Funded |
More Information |
|---|---|---|---|
| Desktop PCs |
Laptops are the primary device option for staff, with docks and hub monitors being provided as standard per office desk for colleagues to use. Desktops and all-in-ones are therefore not provided, unless there is a specific occupational health or real operational need Self-Service Portal (Hardware Provisioning - Device Request Form) |
Locally by department |
Desktop and Mobile Computing |
Storage & Data Management
| Item Type | How To Request |
How It Is Funded |
More Information |
|---|---|---|---|
| Data storage (cloud) | Self-Service Portal |
Varies per system
|
|
| Data storage, including USBs and external hard drives |
(Business justification, policy agreement and exception approval required) If required, these items should be ordered via ITS using the ‘Hardware Accessories Request’ form and selecting ‘Other Peripheral / Accessory’ from the drop-down menu |
Locally by department |
|
|
Random Access Memory (RAM)
|
Self-Service Portal |
Locally by department |
Power & Charging Solutions
| Item Type | How To Request |
How It Is Funded |
More Information |
|---|---|---|---|
| Battery packs | e-marketplace (Agresso) |
Locally by department
|
|
| Spare chargers (laptop, tablet, mobile phone, accessories) |
Self-Service Portal for additional standard laptop device chargers, all others via e-marketplace (Agresso) |
Locally by department |
Display & Audio Equipment
| Item Type | How To Request |
How It Is Funded |
More Information |
|---|---|---|---|
| AV equipment | Self-Service Portal |
Locally by department
|
|
| Screens - standard PC monitors, TV screens, LED displays | Self-Service Portal |
Locally by department |
Desktop and Mobile Computing |
| Projectors (including parts) | Self-Service Portal |
Locally by department |
|
| Speakers | Self-Service Portal |
Locally by department |
Printers & Office Equipment
| Item Type | How To Request |
How It Is Funded |
More Information |
|---|---|---|---|
|
Printers and scanners |
Self-Service Portal |
Funded by ITS for central spaces
Locally by department for others
|
|
| Consumables, including paper and ink cartridges | e-marketplace (Agresso) and Self-Service Portal |
Funded by ITS for central spaces
Locally by department for others
|
Virtual Reality & Emerging Tech
| Item Type | How To Request |
How It Is Funded |
More Information |
|---|---|---|---|
| VR Headsets | Self-Service Portal |
Locally by department
|
IT Equipment Lifecycle
For information about how items are funded, replaced, or returned when a staff member departs Queen Mary, please visit the IT Equipment Lifecycle page.