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["Issue key","Issue id","Summary","Reporter","Reporter Id","Created","Updated","Due date"]
["DEMUS-159",43420,"Knowledge Manager Article Categorization & reporting by Sub Cat","Albert Kuriyickal Martin","712020:7fff6889-c670-4ba3-88ac-0699145e3d5c","2025-02-06T13:33:00","2025-05-02T12:22:00"]
["DEMUS-152",43838,"KA Approval Process - Set up an approvers depending on category / sub category. some kind of report/view to see recently approved or recently published - I want to be able to see what EL holders are self-approving and self-publishing. ","Albert Kuriyickal Martin","712020:7fff6889-c670-4ba3-88ac-0699145e3d5c","2025-02-20T14:41:00","2025-05-02T12:16:00"]
["DEMUS-173",45555,"A student's preferred name will not be displayed in communications from the AskQM system. Need to have a conversation with CT and the Boomi Team and Karen K to discuss this. Can the display name be used in comms sent to students? STUA_UDFK to be used in comms not Account name.","Adam Bhikhi","712020:4476c184-cd15-414b-9a3f-245b9204c715","2025-05-01T11:29:00","2025-05-06T09:54:00"]
["DEMUS-178",45592,"We need to keep casework surveys hidden and separate as ACS ones are joined with the askqm general one. In addition, ACS survey's responses need to be anonymous","Albert Kuriyickal Martin","712020:7fff6889-c670-4ba3-88ac-0699145e3d5c","2025-05-02T13:07:00","2025-05-06T10:14:00"]
["DEMUS-143",43377,"FB 9- Names on AskQM system don't specify if student or staff. ","Shuheb Miah","63d1127da197e05f9dadd77d","2025-02-04T18:46:00","2025-05-02T14:24:00"]
["DEMUS-141",43375,"FB 7- There needs to be a better / easier way to respond to Subject Access Requests beyond screengrabs from the system. (DSARs GDPR and freedom of information Request)","Shuheb Miah","63d1127da197e05f9dadd77d","2025-02-04T18:41:00","2025-05-06T09:53:00"]
["DEMUS-161",44914,"Report and Support Category to be made 'knowledge only'","Siobhan Finney","70121:89a7a7e8-f221-46d2-aa08-67f0b2b9e216","2025-04-04T17:29:00","2025-05-06T09:48:00"]
["DEMUS-160",44015,"Display Programme of Study code next to each student’s ticket in AskQM - Queue List view ","Adam Bhikhi","712020:4476c184-cd15-414b-9a3f-245b9204c715","2025-02-28T12:19:00","2025-05-06T09:49:00"]
["DEMUS-145",43380," In the student 'create a new enquiry' form, the enquiry categories could be refined (i.e fuzzy search etc) ","Shuheb Miah","63d1127da197e05f9dadd77d","2025-02-04T19:32:00","2025-05-02T14:34:00"]
["DEMUS-176",45561,"Bulk actions - Limited License ","Adam Bhikhi","712020:4476c184-cd15-414b-9a3f-245b9204c715","2025-05-01T11:53:00","2025-05-06T10:16:00"]
["DEMUS-175",45559,"ServiceNow Integration ","Adam Bhikhi","712020:4476c184-cd15-414b-9a3f-245b9204c715","2025-05-01T11:52:00","2025-05-02T15:58:00"]
["DEMUS-154",44571,"DDS dropdown sub category need to be removed - FA & Omni","Albert Kuriyickal Martin","712020:7fff6889-c670-4ba3-88ac-0699145e3d5c","2025-03-25T13:47:00","2025-05-02T12:58:00"]
["DEMUS-146",44437,"Remove the following fields highlighted for KA Only categories for useability ","Adam Bhikhi","712020:4476c184-cd15-414b-9a3f-245b9204c715","2025-03-20T13:08:00","2025-05-06T09:53:00"]
["DEMUS-171",44422,"EN 34- [Task Function] Can we have a button at the top that allows us to bulk assign tasks to individuals? Similar to the change owner function on the Cases view but for changing who it is assigned to.","Shuheb Miah","63d1127da197e05f9dadd77d","2025-03-19T14:55:00","2025-05-02T15:35:00"]
["DEMUS-144",44300,"Is there anyway Enquiry handler can be notified if the Task been completed","Albert Kuriyickal Martin","712020:7fff6889-c670-4ba3-88ac-0699145e3d5c","2025-03-14T15:33:00","2025-05-06T09:53:00"]
["DEMUS-163",43994,"Students can click on assessment link available in the comment section of the case and it navigates to the unknown page with configurations of assessment.  ","Albert Kuriyickal Martin","712020:7fff6889-c670-4ba3-88ac-0699145e3d5c","2025-02-27T16:52:00","2025-05-02T12:32:00"]
["DEMUS-166",44770,"Users who cannot take ownership of the cases/enquiry can still make changes to enquiry i.e can close the enquiry. Please see the screenshot","Albert Kuriyickal Martin","712020:7fff6889-c670-4ba3-88ac-0699145e3d5c","2025-04-01T17:26:00","2025-05-02T14:32:00"]
["DEMUS-150",44349,"For advice forms, the pages need to be reordered, and the description question should be removed from the new enquiry page, except for SRF.","Albert Kuriyickal Martin","712020:7fff6889-c670-4ba3-88ac-0699145e3d5c","2025-03-17T15:21:00","2025-05-02T14:55:00"]
["DEMUS-165",44301,"QA: All ACS enquiries are having the priority as medium as per requirement it should be critical.","Albert Kuriyickal Martin","712020:7fff6889-c670-4ba3-88ac-0699145e3d5c","2025-03-14T15:36:00","2025-05-02T15:29:00"]
["DEMUS-149",43733,"As an Examinations Team Member, I want the Religious Holiday subcategory under the Exams category to open and close based on configurable periods LOB","Albert Kuriyickal Martin","712020:7fff6889-c670-4ba3-88ac-0699145e3d5c","2025-02-18T09:54:00","2025-05-02T15:23:00"]
["DEMUS-148",43732,"As an EH using the ACS SRF - i want the Wellbeing/support sub category to be hidden during specified times (e.g., weekends, college closure periods, and ad hoc dates),so that students cannot fill in the form out of hours, for LOB.","Albert Kuriyickal Martin","712020:7fff6889-c670-4ba3-88ac-0699145e3d5c","2025-02-18T09:51:00","2025-05-02T15:38:00"]
["DEMUS-151",43057,"UAT-R-012 As an Enquiry Handler (EH), I want the system to validate and prompt me if I accidentally make changes to a case/enquiry that is already being edited and flag they're not the owner when necessary - LOB","Adam Bhikhi","712020:4476c184-cd15-414b-9a3f-245b9204c715","2025-01-22T15:00:00","2025-05-02T15:24:00"]
["DEMUS-156",43040," As an Enquiry Handler (EH),  I want the system to restrict actions such as assigning tasks, sending emails, or modifying cases/enquiries that are closed, so that I can maintain data integrity and avoid accidental changes or unauthorized modifications. LOB","Adam Bhikhi","712020:4476c184-cd15-414b-9a3f-245b9204c715","2025-01-22T13:31:00","2025-05-06T09:39:00"]
["DEMUS-153",44199," Staff Enquiries FA form (Bug & New) - Update Enquiry Form Subcategories & Implement Naming Changes","Adam Bhikhi","712020:4476c184-cd15-414b-9a3f-245b9204c715","2025-03-11T16:00:00","2025-05-02T12:19:00"]
["DEMUS-181",45658,"Track how students are engaging with knowledge articles - How many students read a KA and raise an enquiry on the back it","Adam Bhikhi","712020:4476c184-cd15-414b-9a3f-245b9204c715","2025-05-06T09:29:00","2025-05-06T10:16:00"]
["DEMUS-177",45590," The feedback doesn’t point back to a particular enquiry  - can we link it to an enquiry   ","Albert Kuriyickal Martin","712020:7fff6889-c670-4ba3-88ac-0699145e3d5c","2025-05-02T13:06:00","2025-05-06T10:14:00"]
["DEMUS-195",null,"Quick Log Enquiry (Stat-Only Recording Feature): To enable staff to quickly log brief in-person or phone-based interactions that do not require a full enquiry record, but should still be captured for statistical and trend analysis purposes."]
["DEMUS-174",45557," We dont want automatic Inclusion of Email Threads When Composing New Messages in AskQM - potentially having a tick box","Adam Bhikhi","712020:4476c184-cd15-414b-9a3f-245b9204c715","2025-05-01T11:51:00","2025-05-06T10:16:00"]
["DEMUS-170",44423,"EN 35- Is there a way to quickly identify on an enquiry whether the user has an active IT Account (i.e. they can log into the Student Portal via SSO)?","Shuheb Miah","63d1127da197e05f9dadd77d","2025-03-19T15:05:00","2025-05-01T11:25:00"]
["DEMUS-185",null,"Can the  spell checker be enabled in ASKQM","Low"]
["DEMUS-186",null,"Managing Email Notifications on Enquiry Transfers,  Request for Customisation Option user to be able to manage","Medium"]
["DEMUS-187",null,"As a member of the enquiries team, I want to be able to delete duplicate accounts in Salesforce, so that we can maintain clean and accurate records when duplicate accounts are created (either during ID verification or by error), with the requirement that","Low"]
["DEMUS-188",null,"The wording on the 'Contact Us' page for students needs updating , so that it encourages them to use the AskQM portal instead of the webform.( e.g. 'If you are a current Queen Mary university student then please login to the AskQM website to submit and track your enquiry and access additional support assets such as:' and remove the sentence 'Alternatively, if you still wish to submit an enquiry using this page then please do so using the below form.')","High"]
["DEMUS-189",null,"Have the Email Signature Appearing at Bottom of Thread Instead of With Sent Message","Medium"]
["DEMUS-190",null,"As an EH, I want to view dates, merge cases, and filter when looking at a student's cases, so I can manage their enquiries as easily as you can see in the case queue","Medium"]
["DEMUS-191",null,"I want a personalised dashboard with our team-specific statistics, so that we can track the progress of our own cases, instead of viewing general, university-wide data that isn't relevant to us.","Undefined"]
["DEMUS-194",null,"I need a way to update the student profile linked to enquiries received from noreply@qmul.ac.uk, so that cases triggered by MySIS can be correctly associated with the relevant student, rather than the generic \"No Reply\" profile","Undefined"]